Term and Conditions
On this page are available:
1. The General Conditions of use of the site and the Terms & Conditions of selling of the "private chef service" services (Article 1 - Article 22)
2. Terms & Conditions of selling of the "cooking classes / cooking class" services (art. 23- art. 26)
3. Terms & Conditions for the use of discount coupons on theitalianelixir.com (Article 27- Article 29)
1. General conditions of use of the site and the Terms & Conditions of selling of "private chef service" services by ordering online on the portal www.theitalianelixir.com
Art. 1 Validity of the General Conditions
Enton Qesari (hereinafter referred to as “The Chef or Chef Anthony”), with the brand The Italian Elixir with registered office in Treviso (TV) in Via Callisto Patriarca n. 2, VAT number: 05054980262, makes available to the public through the website www.theitalianelixir.com the possibility to book and/or remotely purchase his own private chef service for which he goes to the customer's home to prepare a menu that will have already been agreed in advance with the chef, at the time of booking, and for which raw material purchased by the customer or on behalf of the customer by the chef will be used on the same day the service is provided.
The contract constitutes a distance contract governed by Italian law and, in particular, by Legislative Decree 206/2005 and subsequent amendments (hereinafter "the consumer code") and by Legislative Decree n. 70/2003 and subsequent amendments (containing the regulation of electronic commerce). The language available to users for the conclusion of the contract is Italian or English depending on the language used by the consumer. In the event of a conflict between the Italian version of the Site and / or its contents and that in another language, the Italian version will prevail. For more details on the applicable law and the competent court, see Article 22. The Conditions of Sale govern only the Contracts. The Conditions of Sale do not regulate the supply of services and / or the sale of products by parties other than the Seller who may be present on the Site through links, banners or other hypertext links. Users are therefore required, before purchasing services / products from subjects other than the Chef, to check their conditions of sale or provision of services; the Chef is not responsible for the supply of services / sale of products by third parties and / or, in general, for the conclusion of e-commerce operations between the Users of the Site and third parties. Users who use the services offered by the digital platform www.theitalianelixir.com declare that they know and accept these general terms and conditions. These conditions of sale govern the contracts through which users of the digital platform www.theitalianelixir.com purchase the private chef service packages published on the platform itself.
The Chef reserves the right to make changes to the Conditions of Sale. These changes will come into force from the moment of their publication on the Site in the appropriate section "Terms and conditions". Before proceeding with the purchase of services or products through the Site, the Customer is required to carefully read the updated version of the "Terms and conditions of contract" that the Chef makes available to him in the "Terms and Conditions" section of the Site and which can be stored, reproduced, archived and printed, as well as all other information that the Chef provides to Users on the Site, both before and during the purchase process. Users may request any information from the Chef by contacting him by e-mail or by telephone to the contacts indicated in the following point.
Art. 2 Information on ownership
Pursuant to the Consumer Code, the owner of the websites "theitalianelixir.com" "www.theitalianelixir.com" "theitalianelixir.it" "www.theitalianelixir.it", the brand The Italian Elixir by Chef Anthony and related services is the individual company Enton Qesari, The Italian Elixir, with registered office in Treviso (TV), ZIP code 31100, Via Callisto n. 2, P.I. 05054980262, certified e-mail address: enton@pec.it tel. 3286854638 Email address: contact@theitalianelixir.com.
The site and all the content on the web pages (images, photos, videos, logos, graphic layouts, etc.) are the exclusive and confidential property of Enton Qesari, including the trademark under which "The Italian Elixir" operates, and are protected by the laws in force concerning the protection of intellectual and industrial property rights. The material contained on this site cannot therefore be reproduced without the written authorization of Enton Qesari. The Customer can also use direct links to internal pages of this site without specific prior authorization. It is not allowed to make connections through the pharming technique. For any request for clarification, or authorization for the use of the content on the site, you can write to the email address contact@theitalianelixir.com.
Art. 3 Registration on the site
In order to book and / or purchase the service through the website www.theitalianelixir.com, the customer must perform the registration procedure, through which he will receive an email, at the address indicated by him, showing the confirmation of registration for future access to the site. During the registration phase, the customer must indicate his e-mail address and after registration he can fill in a form in which he will enter the following data: name and surname, address and state of residence, zip code, his telephone, e-mail address and all other information necessary to operate through the website.
The e-mail address provided by the customer will be the one used by the Chef for all communications relating to the conclusion and execution of the contract. The customer accepts the validity of these communications for the purpose of settling the contractual relationship, as well as having the burden of frequently checking the aforementioned address during the relationship.
All the operations carried out through the access credentials used by the customer involve the automatic attribution to the same of the operations carried out and the requests made, without exception of any kind.
The customer is solely and exclusively responsible for the use and security of the access credentials also in relation to the activities carried out through their use. The customer is aware that, in order to regulate access to the service, their authentication is solely for the verification of the access credentials used by the same. The customer, therefore, undertakes to immediately notify the Chef of any unauthorized use of the access credentials, as well as any other breach of the security rules of which he becomes aware; The customer also undertakes to log out of his account at the end of each session of use of the site if he uses a public or shared terminal.
The customer is therefore responsible for any harmful consequence or prejudice that may arise, against the Chef, or third parties, as a result of incorrect use, loss, theft and / or compromise of the confidentiality of the access credentials. The Chef cannot in any way be held responsible for any damage resulting from failure to comply with this article.
Art. 4 Description of the Service Offered
The online platform www.theitalianelixir.com offers the possibility to book and purchase the private chef service online in the dedicated section of the site. The reservation of the service is subject to the availability of the Chef's calendar. The individual services purchased will be provided by chef Anthony (Enton Qesari) at the location indicated by the Customer according to the conditions set out below:
a) the prices of the private chef service are available in the appropriate section www.theitalianelixir.com.
b) the price of the home delivery service booked or purchased by the Customer through the digital platform www.theitalianelixir.com includes the cost of the professional service rendered by the chef at the location indicated by the Customer. The cost of raw materials and any travel is excluded (if the location indicated by the customer is more than 50 km away from the chef's location);
c) The costs of any travel are as follows:
• Up to 50 km from the headquarters: no added cost;
• From 50 km to 100km away from the headquarters: 80 €;
• Over 100 km: € 160 (for availability of more days, an additional fee of € 80 per day will be required);
• Abroad: travel costs + accommodation and meals.
The Chef, if deemed necessary, can include in the service the supply of dishes and glasses suitable for the menu.
The menus proposed by the chef vary on the basis of specific customer requests. The service offered is totally customized on the needs and requests of the customer.
The personal shopper service can be included in the private chef service for the purchase, on commission of the customer, of raw materials for the creation of the menu. However, the responsibility for the purchase and choice of raw material remains with the Customer, with particular reference to any intolerances or allergies of the Customer. Purchases are made at regular commercial establishments and can be traced through tax documents; the chef will use all his diligence and professionalism to transport the raw material safely, maintaining the cold chain where necessary. The chef will use all diligence to preserve all quality standards.
The purchase price may be changed without notice by the Chef, it being understood that the price charged to the Customer will be the one indicated at the time of ordering or booking. In any case, the Chef guarantees the timely updating of the description of the products and the sales prices published on the www.theitalianelixir.com platform.
In the event that a package is offered at a discounted price, the platform will still indicate the full reference price against which the discount is calculated. The prices of the individual packages are indicated in the appropriate section: the prices indicated are per service.
Art. 5 How to book and purchase the service
Viewing the services offered on the virtual showcase of the site constitutes an offer to the public made by the Chef using the brand owned by him. Reservations can be made through the website www.theitalianelixir.com accessible 7 days a week, 24 hours a day.
Through the site, the customer can view some examples of menus, the description of the service and information on the chef.
To book and purchase the private chef service on the www.theitalianelixir.com platform, the customer must choose the service of interest. For the provision of the service the following data will be requested: name and surname of the customer, city, address chosen for the performance of the service, street and house number, the customer's telephone number and an indication of any food allergies or intolerances of the people who consume the menu.
The Customer must also indicate the billing details if these do not coincide with the personal data already indicated. The booking of the service involves the payment of a deposit or the entire cost of the same by the customer which can be done directly through the site using the following methods: credit card, PayPal (when the option is present on the site) or bank transfer bank in the name of Enton Qesari IBAN IT62D0301503200000003476723, Fineco Bank, reason "CUSTOMER NAME, private chef service, down payment, order number".
The balance of the service, if a deposit has been paid, must be paid at the end of the same in cash or through the site according to the methods described above. To proceed with the payment and request the reservation of the service, the customer must select one of the virtual buttons "Buy", "Book" and / or other buttons that unequivocally finalize the sale. The booking request and the successful payment of the deposit or the entire service confirm the signing of the contract with the Chef.
The Customer guarantees that the personal information provided during the purchase process (or modification of the related data pursuant to the previous point) is complete, truthful and up-to-date and undertakes to hold the Chef harmless and indemnified from any damage, compensation obligation and / or sanction deriving from actions in any way connected to the violation by the Customer of the rules indicated here for the correct and safe purchase on the digital platform "The Italian Elixir", on the theitalianelixir.com, theitalianelixir.it domain.
Art. 6 Terms of Purchase of the Service
The service packages offered on the www.theitalianelixir.com portal must be booked, according to the terms indicated in the previous article, at least three working days before the date chosen for the realization of the service.
In cases other than those indicated above, the chef must be contacted directly by email or by telephone.
The purchase of services on the website www.theitalianelixir.com is allowed to customers over the age of 18 (eighteen).
Art. 7 Payments
The cost of the services that can be booked through the website www.theitalianelixir.com is expressed in euros and included the taxation required by law.
The methods of payment accepted are the most common credit cards, PayPal (when the option is available on the website) and bank transfer. In any case, the Chef will not memorize or process the payment data of the Customers. The Chef reserves the right to accept other payment methods upon agreement with the Customer. The Chef reserves the right at any time not to accept the payment method indicated by the Customer. In this case, an alternative means of payment will be indicated. The Customer is responsible for the validity and use of the data communicated. The Chef undertakes to keep the payment details communicated by the Customer strictly confidential.
Payments are managed through Sumup and Stripe and are subject to the terms and conditions of use indicated by them at the following links: Sumup - https://sumup.it/condizioni-metodi-pagamento-alternativi/?gclid=CjwKCAjwkvWKBhB4EiwA-GHjFpDBb- 3eQgX44IeZr2wGJGrdR_fZC7_PJi_en4tiXd9BMSAQUttAmRoCUywQAvD_BwE
Stripe - https://stripe.com/it/privacy
In the case of payment by credit card, the payment card issuing institution has the right to re-credit to the consumer the payments of which the latter proves the excess over the agreed price or the execution through the fraudulent use of the own payment card from the supplier or a third party.
Art. 8 Methods of Execution of the Service
The methods and execution of the home chef service are indicated in the dedicated section of the website “The Italian Elixir”.
The chef, if deemed necessary, can include in the service the supply of dishes and glasses suitable for the menu.
Art. 9 Management of allergens
The Customer must inform the Chef about intolerances, allergies or special diets before using the service in order to allow the Chef to manage them correctly.
The Chef will not be responsible in case of problems concerning food allergies or intolerances not reported by the customer when booking the service.