Term and Conditions

General conditions of use of the site and Terms & Conditions of sale of "home chef service" services by online order on the www.theitaliaelixir.com.

Art. 1 Validity General Conditions

Enton Qesari (hereafter called "The Chef"), with the brand The Italian Elixir with its registered office in Treviso (TV) in Via Callisto Patriarca n. 2, VAT: 05054980262, makes available to the public through the www.theitalianelixir.com website the possibility to book and/or purchase remotely its home chef service for which he goes to the customer's home to prepare a menu that will have already been granted previously with the chef, at the time of booking, and for which raw material purchased by the customer or on behalf of the customer will be used on the same day of delivery of the service. The contract constitutes a distance contract governed by Italian law and, in particular, legislative decree 206/2005 and s.m.. i. (hereafter "the Consumer Code") and Legislative Decree No 70/2003 and s.m.i. (containing the regulation of electronic commerce). The language available to users for the conclusion of the contract is Italian or English depending on the language used by the consumer. In case of conflict between the Italian version of the Site and/or its contents and that in another language, the Italian version will prevail. For more details on the applicable law and the competent court, see Article 22 and related sub-points below. The Terms of Sale govern only contracts. The Terms of Sale do not, therefore, regulate the provision of services and/or the sale of products by subjects other than the Seller who may be present on the Site through links, banners or other hyperlinks. Users are therefore required, before purchasing services/products from subjects other than the Chef, to verify their conditions of sale or provision of services; the Chef is not responsible for the provision of services/sale of products by different third parties and/or, in general, for the conclusion of e-commerce operations between users of the Site and third parties. Users who use the services offered by the digital platform www.theitalianelixir.com declare that they know and accept these general terms and conditions. These terms of sale govern the contracts through which users of the digital platform www.theitalianelixir.com purchase the home chef service packages published on the platform itself. The Chef reserves the right to make changes to the Terms of Sale. These changes will enter into force from the moment of their publication on the Site in the appropriate section "Terms and conditions". Before proceeding to the purchase of services or products through the Site, the Customer is required to carefully read the updated version of the "Terms and Conditions of Contract" that The Chef makes available to him in the "Terms and Conditions" section of the Site and which is allowed to be stored, reproduced, archived and printed, as well as all other information that The Chef provides to Users on the Site, both before and during the purchase process. Users can request any information from the Chef by contacting him by e-mail or telephone call to the contacts indicated in the following point.

Art. 2 Ownership information

According to the consumer code, owner of the websites "theitalianelixir.com" "www.theitalianelixir.com" "theitalianelixir.it" "www.theitalianelixir.it", the brand The Italian Elixir by Chef Anthony and its services is the individual company Enton Qesari, The Italian Elixir, with registered office in Treviso (TV), CAP 31100, Via Callisto n. 2, P.I.  05054980262, pec address: enton@pec.it number tel. 3286854638 Email address: contact@theitalianelixir.com.Il site and all content present within web pages (images, photos, videos, logos, graphic layouts, etc.) are the exclusive and confidential property of Enton Qesari, including the brand with which it operates "The Italian Elixir", and are protected by current laws on the protection of intellectual and/or industrial property rights. The material contained on this site cannot therefore be reproduced, without the written permission of Enton Qesari. The Customer may  also use direct links to internal pages of this site without specific prior authorization. It is not allowed to make connections through the pharming technique. For each request for clarification, or authorization for the use of the content on the site, you can write to the email address  contact@theitalianelixir.com

Art. 3 Registration to the site

In order to book and /or purchase the service through the www.theitalianelixir.com the customer must perform the registration procedure, through which he will receive an email, at the address indicated by him, reporting the confirmation of the registration for future access to the site. During the registration phase the customer must indicate his e-mail address and   after registration he can fill out a form in which he will enter the following data: first and last name, address and state of residence, the zip code, his telephone number, the e-mail address and all the other information necessary to operate through the website. The e-mail address provided by the customer will be the one used by Chef for all communications related to the conclusion and execution of the contract. The customer accepts the validity of such communications for the purposes of the settlement of the contractual relationship, as well as having the burden of frequently checking the aforementioned address in force of the relationship. All operations carried out through the login credentials used by the customer involve the automatic attribution to the same of the operations carried out and the requests made, without exception of any kind. The customer is solely and exclusively responsible for the use and security of access credentials also in regard to the activities carried out through their use. The customer is aware that, in order to regulate access to the service, his authentication is left exclusively to verify the login credentials used by the same. The customer, therefore, undertakes to immediately notify the Chef of any unauthorized use of the login credentials, as well as any other violation of the security rules of which he becomes aware; The customer also undertakes to leave his account at the end of each session of use of the site in case he uses a public or shared terminal. (can the login password be changed in case of problems?)
The customer is therefore responsible for any harmful consequences or prejudice that may result, at the expense of the Chef or of third parties, as a result of incorrect use, loss, subtraction and/or compromise of the confidentiality of access credentials. The Chef cannot in any way be held responsible for any damage resulting from non-compliance with this article.

Art. 4 Description of the Service Offered

The online platform www.theitalianelixir.com offers the possibility to book and buy online in the appropriate dedicated section of the site the service of Chef a  Domicilio, Private Chef Services, Home Chef. The reservation of the service is subject to the calendar availability of  the Chef. The individual services purchased will be provided by chef Anthony (Enton Qesari)  at the location indicated by the Customer according to the conditions below: a) the
prices of the home chef service can be consulted in the appropriate section  www.theitalianelixir.com.   b) the price of the home service booked  or  purchased by the Customer through the digital platform www.theitalianelixir.com includes the cost of the professional service provided by the chef at the location indicated by the Customer. The cost of the raw material and any trip are excluded (if the location indicated by the Customer is more than 50 km away from the chef's office);

    c) The costs of any trip are as follows:

  • Up to 50 km from the venue: no added costs;

  • From 50 km to 100km away from the venue: 80€;

  • Over 100 km: 160€ (for availability of several days, an additional compensation worth 80€ per day will be required);

  • Abroad: travel costs + food and accommodation

The chef, if deemed necessary, can include in the service the supply of dishes and glasses suitable for the menu.

The menus proposed by the chef vary according to the specific requests of the customer.   The service offered is totally customized to the needs and requests of the customer. In the home chef service is included the personal shopper service for the purchase, on customer's commission, of the raw materials for the realization of the menu. However, the responsibility for the purchase and choice of the raw material remains in the customer's responsibility with reference in particular to any intolerances or allergies of the customer. Purchases are made at regular shops and can be traced through tax receipts; the chef will use all the diligence and his professionalism for safe transport, keeping where necessary the chain of cold, raw material. The chef guarantees that all the procedures adopted by the same for the processing, cooking, cooling of food, at the place where the service is carried out, comply with the operating methods provided for by current legislation so as to preserve the conditions suitable for the wholesomeness of each individual food.

The purchase price may be changed without notice by the Chef, it being understood that the price charged to the Customer will be the one indicated at the time of the order or booking. The Chef guarantees, however, the timely updating of the description of the products and sales prices published on the platform www.theitalianelixir.com.In the event that a package is offered at a discounted price, the platform will still indicate the full reference price against which the discount is calculated. The prices of the individual packages are indicated in the appropriate section: the prices indicated are by service.  

Art. 5 How to book and purchase the service

The display of the services offered on the virtual showcase of the site constitutes an offer to the public formulated by the Chef using the brand of his own. Reservations can be made through the www.theitalianelixir.com accessible 7 days a week, 24 hours a day. Through the site
the Customer can view some examples of menus, the description of the service and information about the chef.

To book and purchase the home chef service on the www.theitalianelixir.com customer will have to choose the service of interest. For the provision of the service the following data will be requested: name and surname of the customer, city, address chosen for the performance of the service, street and street number, the customer's phone number and the indication of any food allergies or intolerances of the people who consume the menu.

The Customer must  also indicate the details for billing if these do not coincide with the personal data already indicated. The reservation of the service involves the payment of a deposit by the customer that can be done directly through the site using the following methods: credit card, PayPal (when the option is present on the site) or bank transfer in the name of Enton Qesari IBAN IT62D03015003200000003476723 , Fineco Bank bank, reason " CUSTOMER NAME, Home Chef Service, Down payment, order number" . The balance of the service must be paid at the end of the same in cash or through the site in the manner described above. To proceed  with the payment and request the reservation of the service, the customer must select one of the virtual keys "Buy", "Book" and /or other keys that unequivocally finalize the sale. The booking request and the success of the payment of the deposit confirms the conclusion of the contract with The Chef. The Customer guarantees that the personal information provided during the Purchase Path (or modification of the related data pursuant to the previous point) is complete, truthful and up-to-date and undertakes to keep The Chef unscathed and lifted from any damage, obligation to compensate and /or sanction deriving from and/or in any way related to the violation by the Customer of the rules indicated here for the correct and safe purchase on the digital platform "The Italian Elixir", on the domain theitalianelixir.com, theitalianelixir.it.
 

Art. 6 Terms of Purchase of the Service

The service packages offered on the www.theitalianelixir.com must be booked at least three working days before the date chosen for the realization of the service itself.

In cases other than those mentioned above, the chef must be contacted directly by email or telephone contact. The purchase of the services on the www.theitalianelixir.com is allowed to customers who have reached the age of 18 (eighteen).
 

Art. 7 Payments

The cost of services that can be booked through the www.theitalianelixir.com is expressed in euros and is understood to include the tax provided for by law. Accepted payment methods are the most common credit cards, PayPal (when the option is present on the website) and bank transfer. In any case, The Chef will not store or process customer payment details. The Chef reserves the right to accept other payment methods by agreement with the customer. The Chef reserves the right at all times not to accept the payment method indicated by the customer. In this case, an alternative means of payment will be indicated. The customer is responsible for the validity and use of the communicated data. The Chef undertakes to keep strictly confidential the payment data communicated by the customer.
In the case of payment by credit card, there is the right for the issuing institution of the payment card to re-credit to the consumer payments for which the latter proves that they are in excess of the agreed price or that they are made through the fraudulent use of their payment card by the supplier or a third party.

Art. 8 How to perform the Service

The methods and execution of the home chef service are indicated in the dedicated section of the website "The Italian  Elixir".

The chef, if deemed necessary, can include in the service the supply of dishes and glasses suitable for the menu.

Art. 9 Allergen management

In order to avoid contamination between the different dishes, in each processing cycle will be respected what are the operational methods of prevention in the management of substances and products that cause allergies or intolerances and thus defined in the All. II of The EU Reg. 1169/11.The Customer  may request from the Chef any information on substances and allergens, or products that may cause intolerances which will also provide the appropriate documentation, and this in accordance with the requirements of EU Reg. 1169/11 and ministerial circular 06.02.2015.The chef may clarify on request, dish by plate, the even unintentional presence of products and substances that cause allergies or intolerances listed in the All. II of The EU Reg. 1169/11.

Art. 10 Customer Responsibility

In the case of home service, the customer, with the signing of this legislation, makes available to the chef the spaces necessary for the preparation and consumption of the meal and, to this end, guarantees that his kitchen is equipped with working appliances (oven, fridge, stove, etc.), thus exempting The Chef from any type of responsibility in case of disruption due to the malfunction of the machines present in his kitchen. The customer, with the subscription of this information, ensures, for the date chosen for the execution of the service, the supply of water, gas and electricity. The customer will, at the end of the service, dispose of the waste according to the municipal legislation in force.

Art. 11 Guarantees and Non-Liability Clauses

The chef guarantees his professionalism for the preparation of the menu.  The customer accepts that the preparation of the menu, the cooking and the composition of the courses is the exclusive competence of the chef and nothing the customer can object to about this activity. The chef will not be responsible in case of problems regarding allergies or food intolerances not reported by the customer during the booking and use of the service. The chef will not be responsible for any problems in the execution of the service, due to the failure to make available the necessary spaces or an adequate and functioning kitchen and failure to
provide an adequate pot service. The customer may request a repetition of the service or, at his choice, a refund of what has been paid, only in the event that the chef in charge does not show up at the address indicated for the preparation of the menu, he shows up with serious delay, or in the event that the customer himself can unequivocally demonstrate the serious negligence of the chef in the execution of the service or in the preparation of the courses. The Chef will not be liable for any damages, losses, loss of earnings, expenses (direct and indirect) or any other damage that does not depend on his own direct and serious failure to perform the contract with the customer.

Art. 12 Responsibility of the Chef

The chef will be liable only for the damage caused to things and persons that are directly attributable to his own responsibility during the performance of the service and, to this end, the Customer expressly maintains the chef from any type of liability for damages arising from chance, force majeure or caused by third parties, not part of this contract, although in constancy of execution of the service.

Art. 13 Right of withdrawal

Pursuant to and for the effects referred to in art. 59, paragraph 1, point c) of the "Consumer Code", the Customer, once the contract for the purchase of one of the packages of "The Italian Elixir "has been concluded, will not be able to exercise the right of withdrawal provided for in art. 52 to 58 of the same Code for distance contracts and contracts negotiated outside the commercial premises, and this is because the individual contracts concluded by the Customer are concerned with the supply of tailor-made or clearly customized goods. However, without prejudice to the above, the Customer may exercise the right of withdrawal and obtain a partial refund of what has already been paid for the service purchased in the following cases:- for DISDETTE communicated within the 7th day before the date of performance of the service, a full refund of the deposit paid may be requested or you can opt for the change of date of the service or for a credit voucher to be used for a new booking or for a possible gift.

- for DISDETTE communicated between the 7th and 2nd days before the date of performance of the service, one of the following two options may be requested:

1. the issuance of a Voucher worth 100% of the total amount already paid, which can be spent no later than 12 months after the issue of the same, as an amount to be used for a new home chef service.

2. the payment of a penalty equal to the value of the deposit to which to add any expenses incurred for carrying out the service (purchase of raw material, usually carried out the day before the service or on the same day).

For DISDETTE communicated the previous day or the day of the service itself, there is a penalty equal to the full cost of what is budgeted plus any expenses incurred (purchase of the raw material, travel costs if present).


Art. 14 Modification of the service already purchased by the customer

The Customer, once purchased the service, can request any changes to what has been agreed by contacting the chef directly. Any additions or transfers resulting from the change of order will be carried out by bank transfer, credit card, cash within the amounts provided for by law. The Chef reserves the right, in his unquestionable judgment and for any reason, not to accept requests to change the booking received that he cannot provide.
 

Art. 15 Customer Care and Newsletter

The Chef makes available to his customers a customer service, through his telephone number (available from Monday to Sunday from 9:30 to 12:30 and from 15:00 to 18:00) or email (contact@theitalianelixir.com), for any information on the services offered and regarding any problems related to the booking or execution of the service. Users registered to the site will receive by email information and news about the services branded "The Italian Elixir", proposed by the Chef. Users can at any time request cancellation from this service by contacting the chef.

Art. 16 Change conditions of sale

The Chef reserves the right to modify the site and all the data contained therein, the policies and these Terms and Conditions  of the  contract at any time. The customer will be subject to the policies and terms  and  conditions of the contract in force from time to time when he uses the site or when he books the services offered.

Art. 17 Completion of the contract

Typing the virtual negotiation button (Buy, Book, etc.) expresses the customer's consent and, for this purpose, the contract will be considered completed and will explode its effects from the moment the customer pressed the virtual negotiation button (Buy, Book, etc.) .

Art. 18 Site features and disclaimer

The site www.theitalianelixir.com is made available to customers through the hosting  platform wix.com. The Chef does not give any guarantees or express or implied on the operation of such site and/or on the contents, materials, information, products and services included in the same. Access to the site may occasionally be suspended or temporarily restricted to allow any maintenance or updating of the site. The Chef will try to limit such suspensions and/or limitations. The Chef cannot guarantee that his site, servers or e-mails sent are virus-free or other components that are potentially dangerous to customers' PCs. By visiting the site, the customer agrees that its use is at his own risk. The Chef reserves the right to cancel any reservations that he does not consider reliable and reliable, as well as the right to request, at his discretion, the change of the payment method chosen by the customer, without the latter being able to make any claim against him.
The Chef will not be liable for delays or non-compliance with the obligations provided for in these Terms   and Conditions of Contract,if the delays or defaults result from chance or force majeure not attributable to him.

Art. 19 Property Rights on the Site

Enton Qesari, The Italian Elixir,owns all the rights ofeconomic exploitation, content and images published on the website www.theitalianelixir.com.
For the rest, please refer to the conditions of the wix.com to the following link  https://it.wix.com/about/terms-of-use. It is forbidden to use, in whole or in part, by any present and future means, in any form and in any way, the data and content published on the www.theitalianelixir.com site, without explicit written consent. Any  exploitation not expressly authorised is therefore abusive and unlawful and will be prosecuted in the manner permitted by the laws in question.

Art. 20 Consent to the processing of personal data

Enton Qesari, The Italian Elixir,will proceed with the processing of the customer's personal data incompliance with the Legislative Decree of 30 June 2003 n.196 ss.mm.ii  (so-called Code on the protection of personal data) as described in the Privacy section of the theitalianelixir.com website.
The customer also consents to the use of his contact details, email and account, address, telephone number, for sending automatic communications or notifications regarding information about the Seller's business activity and the services offered through the site. In any case, the registration of the customer's personal data will be preceded by a specific information and, where necessary, by the acquisition of the express consent of the data subject, it being understood that the provision of such data is necessary to allow the execution of the services offered. The customer acknowledges and consents that his payment data is communicated to third-party companies, enabled for such activity. In any case, the customer can change his profile, giving his consent to the processing again. You can also contact Enton Qesari at any time for information or request the deletion of your data by email contact@theitalianelixir.com.
At any time, the customer may exercise his rights towards the data controller, in accordance with the aforementioned legislative decree. In particular, you can ask to know the existence of data processing that may concern it; obtain without delay the communication in intelligible form of the same data and their origin, the deletion, the transformation into anonymous form or the blocking of the data processed in violation of the law; updating, rectification, or data integration; proof that these operations have been brought to the attention of those to whom the data have been communicated, except where such performance proves impossible or involves the use of means manifestly disproportionate to the protected right; to object, in whole or in part, for legitimate reasons, to the processing of personal data concerning it, even if it is relevant for the purpose of collection, as well as to the processing of personal data concerning it for the purpose of sending advertising material or direct sales or for the purpose of carrying out market research or commercial communication.

Art. 21 Complaints

Any complaint or dispute relating to the purchased service may be directed to the e-mail contact@theitalianelixir.com.

Art. 22 Applicable law and competent court

These terms and all disputes relating to the execution, interpretation and validity of this contract are governed by Italian law. For the resolution of disputes arising from the conclusion, execution or interpretation of this distance selling contract, if the Customer is a Consumer, the territorial competence is that of the reference forum of his municipality of residence; in all other cases the territorial competence is exclusively that of the Court of Treviso.

 

 

 

 

 

 

 

 

 

 

 

General conditions of use of the site and Terms & Conditions of sale of the services of "cooking classes/ cooking class" by online order on the www.theitalianelixir.com

Premise

The words "cooking class/team building cooking class" identifies all courses, workshops or other educational activities of any kind (carried out in presence or in virtual form) marketed by Enton Qesari, The Italian Elixir, on the website www.theitalianelixir.com. To participate in online courses, the participant must have a laptop or smartphone with video audio streaming capabilities. Cooking classes will be held on zoom platform®. It is recommended to connect online half an hour in advance to set up the device and it is recommended to broadcast the device on a large TV screen via Airplay or Miracast or similar in order to have a better and complete dining experience. A second camera via smartphone is strongly recommended.

Art.23  Registration and Payments

To be able to participate in the courses it is necessary to make a reservation by choosing the dedicated Form on the website and by paying the full amount of the course before the date of the course communicated by email.

Payment can be made in the following ways: Online: with PayPal (when the service is present on the site) or by credit card; By Bank Transfer In the name of: Enton Qesari IBAN
IT62D03015032000000003476723,  Fineco Bank bank, reason " CUSTOMER NAME,  Kitchen Lessons Service, order number" .
 

The registration is intended to be completed on the positive outcome of the entire payment of the course with the receipt by the participant of an email confirming registration. Registration for a course gives the right to receive the service as described on the page related to the course on the website www.theitalianelixir.comThe failure to receive the payment in the times and in the methods described above will not allow registration to the course.

Art 24  Advance

In the event that an advance is requested to take advantage of an offer promoted under the brand The Italian Elixir by Chef Anthony, the payment of this advance allows the use of the offer itself. The advance is in no way comparable to an entry as the amount paid is not equal to that of the entire amount of the course (see Art.1).

Art 25  Annulment

In case of cancellation of the course the member can:1. be refunded in the manner in which the payment was made;

2. use the fee paid for registration to another course of the same type on a new date, to be used in any case within 6 months from the date of payment.

Art. 26  Withdrawal

Pursuant to and for the effects referred to in art. 59, paragraph 1, letter n) of the "Consumer Code", the member, once the contract for the purchase of one or more Cooking Classes of The Italian  Elixir has been concluded, will not be able to exercise the right of withdrawal provided for inArticles 52 to 58 of the same Code for distance contracts and contracts negotiated outside the commercial premises, since the individual contracts concluded by the member are concerned with educational services of amateur courses concerning leisure activities.
 

 

 

 

 

General terms of use of the site and Terms & Conditions of use of discount coupons on theitalianelixir.com

Art. 27  General Information

Users who have a coupon including a promo code that guarantees a discount or a gift, can use it to make purchases exclusively online, on the website www.theitalianelixir.com.The coupon highlights the promotional code, the amount of the discount or the gift, the effective date of the initiative.

Art. 28  Use

The promo code must be entered during the finalization of the purchase ("checkout"), before payment, and guarantees the discount / gift immediately; remain in the customer's responsibility, before confirming the purchase and proceeding to the payment, verify that the promo code has been successfully processed and the purchase includes the discount / gift. No complaints will be accepted after confirmation of the purchase.

Art. 29  Limitations

Unless specific communications, the promo code cannot be combined with other promotional codes and can only be used once, unless otherwise indicated on the coupon. The purchase by this code must be made no later than the date specified in the coupon.